Web site says for specific information, please download this brochure. Brochure says for specific information, please consult the web site.
Toll-free number says "we are currently closed. If you need assistance, please see our web site." Web site says "If you need assistance, please call our toll-free number."
In the United States, you will be asked to navigate an answering machine tree, and possibly be put on hold each step of the way before being told to contact another department, explain your problem again, and be put on hold again. In Australia, you will likely reach a customer service agent in another country who will have virtually no sense of how to solve your problem, and once they consult their computer prompts or supervisor, you will be told that you'll need to call back during business hours.
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